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Online Casinos Customer Support – What to Expect?

May 6, 2019 Category :General Off

Customer support is an important factor for every business, especially if they offer their products and services online. Nowadays, all online casinos have customer support which consists of a team of people who are ready to answer all questions by users and visitors. So what makes customer support good? The majority of people would say that they value quick responses and availability. However important, these two aspects are not the only one you should consider when rating the quality of online casino customer support. Read on!

How to Contact Support?
All USA online casinos offer visitors and users to contact customer support by e-mail, but some also offer other contact methods such as phone calls and live chat. So far, live chat has proven the most effective method if the time that it takes support to answer is not more than a couple of minutes, this brings us to the second important factor.

How Long Should You Wait?
The customer support team will answer your questions in a couple of minutes if you contact them via live chat. However, if you contact them via email, some might take more than a day to answer. If your issue is not an urgent one, you should always send emails as they are much more convenient than live chats.

Working Hours
Some customer support teams do not work 24/7 but that doesn’t affect their effectiveness. In fact, teams that work eight hours a day or so often provide much better solutions to your issues as they are able to concentrate on your problem. Therefore, although 24/7 support is a great thing to have when playing online casino games, it is not crucial. The only time this can come in handy is when you play dynamic casino games such as USA live casinos and you encounter a problem that needs to be solved as soon as possible.

Quality of Responses
A customer support team can always respond within seconds whenever you send them a message, but they may not always really care about your problem. Therefore, their readiness (and the ability) to help you is one of the most important factors.

Check Out Other Pages
You should not always rely on the customer support team, as many sites have in-depth Help pages and FAQs which probably already contain the answer to your problem. So, before contacting the support, make sure to browse the site and explore all the info disclosed to visitors.

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How Are Live Casinos Different from Standard Online Casinos?

April 15, 2019 Category :General Off

Once upon a time, people were really eager to get out of their house, sit in their car, drive for hundreds of miles, enter their favorite casino, and make a deposit. All of that was required in order to reach their favorite games, especially in the US. However, since the appearance of USA online casinos, the popularity of land-based casinos hasn’t really dropped. It seems that people like playing online games and going to a casino almost equally.

One of the main reasons for that type of behavior is that all land-based casinos offer a unique type of atmosphere that online casinos cannot replace. Whether it is the smell, the sounds, or the luxury, we don’t really know. Perhaps it is all of those things combined. However, the most important aspect of land-based casinos is the fact that people socialize. They order drinks and talk to dealers. Furthermore, they get to have fun with other casino lovers and experience all emotions together with them. Sometimes, land-based casinos are not about winning the main prize, they are about having fun with people.

If you are a people person, then the lack of other people while playing online casino games might represent a problem after a while. Luckily for you, someone came up with a brilliant idea – to create live casinos.

What Are Live Casinos?
Live casinos have become an inseparable part of almost every online casino. They are essentially a live-streamed type of games that take place in an actual casino with a human dealer. The dealer interacts with players using a special type of software that players can also use to place bets, tip dealers, and more. Even USA live casinos online feature English-speaking dealers that can make your gaming experience even better, especially if you are a type of person that requires social contact in order to have fun.

In other words, live casinos are a new (at least newer than traditional online casinos) and an exciting way to play some of the online casino games as if you were actually in a casino.

You can find live casinos at almost every online casino platforms. All you have to do is navigate to the live casino section and choose the room that you like the most. You will probably notice that not all casino games are available for live play. In fact, it is mostly those that require a live dealer in order to work such as roulette, blackjack, and baccarat.

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What to Pay Attention to When Choosing an Online Casino in the US?

March 18, 2019 Category :General Off

There are hundreds of online casinos at the moment on the web, but only a few of them are worth signing up on. But how should you choose a casino that is worth your time and money? Here are a couple of things you should pay attention to when browsing through an online casino and searching for the best platform.

Games
First, you should pay attention to the available games on the site. There may not even be games that you like to play, so make sure to check that out first. Secondly, check how many different games they offer and whether you will have a fun time exploring new games. Also, feel free to explore the live casino section and read more about the software providers on the platform.

Payment Methods
Some casinos offer better payment methods than others, and you want to go for those that include a wide variety of payment solutions and do not charge fees for deposits and withdrawals. Next, you need to check out how long you have to wait before your money is deposited or withdrawn from the site, as some casinos may take a long time to process transactions. The USA online casinos usually offer payment options that are most suitable for users who live in America.

Customer Support
If the casino offers great customer support, you will have a great time playing games on it, because the support will always be there to help you and assist you if you encounter any issues. Make sure to check out the working hours of the customer support (the more the merrier) and their response time. Finally, feel free to explore the contact options they offer. The best casinos will provide their emails, phone numbers, and even a live chat option on the site to ensure that they are always available to assist with any issues.

Bonuses
Finally, make sure to check out what bonuses the sites offer, especially the ones for new users (also known as the Welcome Bonus). Lucrative bonuses need not always be the best options, as you also need to check out wagering requirements, minimum deposit amounts, and other important terms for receiving a bonus. Furthermore, feel free to explore additional promotion on the site and compare them to promotions from other online casinos.

In the end, if you don’t feel like doing all of that yourself, you can always read our USA casino reviews and save your time.

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No-Deposit vs. Deposit Welcome Bonuses — What’s the Difference?

March 4, 2019 Category :General Off

You have probably seen sites that offer no-deposit bonuses as well as deposit bonuses. While the distinction may be derived only based on what they are called, there’s a bit more to it that you should know in order to use these two types of bonuses and maximize your winnings at USA online casinos.

No-Deposit Bonus
A no-deposit welcome bonus doesn’t require you to make a deposit in order to receive your bonus funds. It seems that you are getting bonus money for free, but that is not entirely true.

No-deposit bonuses are usually very small, and you can only receive up to a couple of bucks. The only thing that you need to do is to register at an online casino. Look at it this way — you are making an online casino account and the online casino is paying you for that. The thing is, you cannot really use that money for anything else other than playing games, and wagering requirements are usually very high, making it almost impossible to actually withdraw the no-deposit money.

Deposit Bonus
The deposit bonus is received when you register on an online casino and decide to make a deposit. This type of bonus usually matches your deposit amount and awards you with additional money for playing casino games on the web. For example, if you deposit $100, you will receive an additional $100 to enjoy your favorite games.

Deposit bonuses are much more valuable than non-deposit bonuses as their wagering requirements are usually a bit lower and you can have a lot more fun with them. Furthermore, bonus money from deposit bonuses can be used on almost all games, while no-deposit bonuses can be restrictive when it comes to game choice.

Which One is Better?
If we were to choose between the two types of bonuses, we would definitely go for the deposit bonus option as it is a much more convenient bonus that brings real value. Furthermore, deposit bonuses are present in every online casino, while no-deposit bonuses occur only in certain casinos from time to time in order to attract more players.

You can explore various USA casino bonuses and see which one is the best for you as numerous casinos offer a wide variety of lucrative welcome bonuses that can help you win hefty prizes as you play some of the popular casino games such as slots, roulette, blackjack, poker, and more. Make sure to read more about various other types of promotions that online casinos offer in order to get the most out of them.

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3 Tips to Secure Your Online Casino Account

December 12, 2018 Category :General Off

The explosive growth of technology over the last couple decades has opened new and exciting opportunities across all industries, including the introduction of online casinos themselves. Unfortunately, these opportunities have also opened many doors behind which lie new threats and risks online casino players need to become aware of. Anymore it seems all too easy to fall for a phishing scam or other form of cyber attack as cyber-criminals invest a lot of time and effort into perfecting them due to the hefty payouts they can yield. The increase in both cyber attacks and the avenues these cyber-criminals are able to reach players has made proper account security the number one priority for online casino players everywhere.

First and foremost, ensure the online casino you choose is both reputable and secure. Getting an idea of an online casino’s reputation is just a Google search away, and will generally yield several reviews from many sources that discuss the pros and cons of certain online casinos. Lucky for you, you have found our website and we done this part for you. We only list reputable USA online casinos and have extensively reviewed the history and credentials of every USA online casino we list and recommend.

Next, checking for security is as essential as it is easy. Simply visit an online casino and, before entering any personal information, verify there is a “Secure” tag in front of the website’s URL. Another to verify this is by looking at the URL of the website. If the URL starts with “https”, the “s” means secure. Websites where the URL starts with just “http” means it has not purchased a secure certificate and your personal information may be able to be viewed by third parties. If you do not enter any personal information on the website, there actually no need for the https, but every all online casinos for real money should have a secure tag. While this seems like a mundane task, websites with the “Secure” tag are guaranteed to be registered, valid, and have proper levels of encryption.

Next, avoid simple passwords. Simple passwords which do not contain symbols, numbers and/or capital letters are easier for cyber-criminals to bypass. Mixing these complexities into one’s password is well worth any player’s time, as it adds another layer of defense between your personal information, such as credit card numbers, and cyber-criminals. With that said, that does not mean one should put together a random string of characters, numbers, and symbols and call it a day, as no one would be able to remember any of their passwords when the time comes to reenter them. Casino players should strive to create a password that is personal and easy to remember, includes complexities, and does not relate to any obvious personal details cyber-criminals can find online, such as one’s birthday.

Last, two factor authentication is an online security advancement that has recently risen in popularity, which offers massive account security improvements. It works by requiring a third piece of information on top of a username and password that only you have access to. This third piece of information can be anything, but generally comes in the form of a text to a personal phone or email sent to a personal email unrelated to the email attached to the account. Essentially, two factor authentication seeks to prove beyond just what a user has, such as their username and password that could be stolen by criminals, and tests what a user knows or can learn from another avenue of contact. It is the same principle banks apply to requiring a physical card and memorizing a personal PIN which increases security greatly. Not all online casinos have two factor authentication, and that does not mean a casino that is lacking it is any less trustworthy, but casino players can take solace in the online casinos that do offer two factor authentication, as the extra layer of security helps immensely.

All in all, no matter how much you play, in today’s Digital Age if you are creating accounts that require personal information it is essential to take proper account security measures. Cyber attacks are on the rise as criminals continuously work to discover new and innovative ways to acquire your information, so keeping ahead of the curve has become more cumbersome and difficult. However, there is no need to fear as long as the three essential tips given in this article are followed: find a reputable casino, avoid simple passwords, and, ideally, set up two factor authentication and of course stick with our listing of USA online casinos.

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River Casino Schenectady 1st Week Revenue

March 5, 2017 Category :General Off

The New York State Gaming Commission reports that the first week of operation saw newly-opened Rivers Casino in Schenectady County, New York record a profit of $3 million. Only six days after Rivers Casino and Resort opened their door to players to enjoy slot and table games, where they spent a total of $27.3 million, thus contributing to a highly successful first week and the beginning of operation of the new casino. All the officials are more than satisfied with this good start, mostly because the largest share of the tax money will be spent on education.

Rivers Casino in Schenectady County celebrated its opening on February 8 at noon. Long-awaited opening gathered around 3,500 people who came to enjoy slots and table games. The casino was worth $330 million and it took 13 months to completely finish it. Operated by Rush Street Gaming of Chicago, the casino offers 1,142 slot machines, 15 poker tables and 67 gaming tables situated on a gaming floor spreading on 50,000 square feet. Next to the gaming facilities, the resort also houses a 10,000 square-meter hall for organizing special events or conferences. The addition of a spa and a hotel with 165 rooms is planned by the end of the year. The casino is situated near the Mohawk Harbor, a commercial and residential area near the river. Rivers Casino and Resort already employs more than 1,000 people and this number will be increased even more when they open spa and hotel.

Already in the first week marked the record revenue sum of $27.3 million which earned them a profit of $3 million. The slots were the most visited and the most profitable part of the casino. The share earned from slots amounts to $23.1 million, the tables generated $4.3 million, while poker tables brought $110,000. There are estimates that 2.8 million people will go through Rivers Casino and Resort every year. The figures are good news for both the management and the state officials as 80% of the tax money will be used to invest in public schools and local communities. According to the New York State law, the casinos are obliged to pay 45% tax on revenue from slots and 10% on table games. There are four licensed casinos in New York State: del Lago, Tioga Downs, Montreign and Rivers.

If you have the chance, you should definitely visit Rivers Casino and Resort Schenectady, but even if you do not live anywhere near, you can still enjoy some online casino action. Rivers does not have an online casino, but our list of USA online casinos recommends some of the most reliable and trustworthy USA friendly casinos. Not only can you enjoy online slots and table games, but you can also use various USA Casino Bonuses to boost your online casino experience. Also, if you belong to those who like live contact with people and action, check out USA Live Casinos where you can join in the action at real tables with real people and dealers, all the while sitting in your chair at home. Who says that you have to leave the house to have fun at a casino?

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New Tribal Online Casino

February 18, 2017 Category :General Off

Tribal communities in North America are relying to a great extent on the industry of gambling through various activities: casinos, lotteries, bingo etc. The main reason is that they do not have many options to boost their economy and create work places for their members. This is one of the reasons why First Nations entrepreneur Gerry Gionet is planning to launch a new tribal-branded online casino under the name All Nations Casino that will be available to Canadian, North American players and to the customers from around the globe. The new casino will be operated by Golden Arrow marketing company founded precisely by Gerry Gionet.

The newly-built All Nations Casino will provide complete service to its customers including online casino, sports betting and lottery. The launch is scheduled for next month under the operative management of Golden Arrow. The software providing the software, affiliate systems and gaming content on the online casino will be Alteatec iGaming Management System, a part of a group of international group of IT companies – Alteatec Group. The players will have the choice of 300 tables and slots, some of which will, symbolically, feature tribal themes. This number will surely increase in the future. As for the sports betting, Golden Arrow has partnered with German leaders in the field, Tipster.de, previously known as Bet90.

Complete operations and services related to All Nations Casino and directly involved in the management of the casino will be performed by the members of First Nations, which is one of the main reasons why Gionet ventured in this business in the first place – to create job opportunities to his people and to strengthen the economy of the tribal communities, who are in a difficult situation mostly due to lower oil prices which caused the increase in unemployment rate. Furthermore the wildfires that occurred last year in Alberta, Saskatchewan also contributed to the difficult situation of tribal nations.

Gerry Gionet is one of the successful First Nations entrepreneurs who has been in the construction business for over 30 years now and his beginnings involved the same challenges as many tribal members face today. Gionet started in New York with the Mohawk tribe and slowly built his own business of steel constructions for the services of oil industry. In 2012 he came up with the idea to start a more future-oriented by using the benefits of modern technology and the trends in gambling industry which is increasingly turning its focus on online activity. Gionet’s first attempt was in 2012 when he created GEObet, also an iGaming platform, which is when Golden Arrow marketing company was founded with the aim to lead the operation of the online gaming activity. As it turned out, he was not satisfied with the management, so he decided to start all over this time with All Nations Casino.

Casinos are the main drive of tribal communities’ economy in the USA as well. Owing to the Indian Gambling Regulation Act, tribal nations have a great level of sovereignty in casino operation. However, they are still not allowed to operate online casinos due to Unlawful Internet Gambling Enforcement Act. For now, there is a limited number of USA online casinos which you can find in our USA Casino Reviews section. Also you can find information on promotional offers and USA Casino Bonuses or find USA Live Dealer Casinos if you prefer live casino action.

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MGM To Open New Casino

December 1, 2016 Category :General Off

The sixth licensed casino in the state of Maryland is set to open on December 8th just 10 miles from Washington D.C. overlooking the Potomac River. MGM National Harbor will be the name of magnificent and luxurious resort in Prince George’s County. This $1.4bn casino is expected to be one of the top venues for hosting major events, with a number of names already announced including Bruno Mars, Cher, Duran Duran and other famous artists.

World-Class Gaming and Entertainment Experience

MGM National Harbor carries the trademark of MGM Resorts International, the company behind famous casinos Bellagio, MGM Grand, Mandalay Bay and The Mirage. The newly-opened casino resort will offer exclusive content in terms of both casino and amenities. Premium service will be available through the exclusive hotel of 308 rooms on 24 floors, modern lounges, exclusive restaurants with renowned chefs, retail shops, a spa, nightclubs, meeting space and of course top-class casino. The casino will spread over 125,000 square feet housing over 3,000 slot machines, poker and other table games for a complete gaming experience.

Though certain rooms will be named after other MGM resorts such as Ballroom Bellagio and Mirage Boardrooms, the interior of MGM National Harbor will not adopt their flashy Las-Vegas neon light style. Instead, the sixth Maryland casino will sport a more sophisticated and elegant look. Public spaces within the resort will be decorated with art including the metal sculpture in the form of an iron arch by Bob Dylan.

The accompanying facilities intended for entertainment and large-scale events will have the capacity to accept up to 4,000 people for various kinds of events. Many big names have already been announced and booked to perform, including Bruno Mars, Cher, Lionel Richie, Duran Duran, Kings Of Leon and more.

Is There a Reason for Concern?

However grand and luxurious this new addition to state’s list of casinos sounds, there have been some opposing opinions and attitudes towards MGM National Harbor.

First of all, there have been heated debates among legislators whether or not the new casino should get the license because there is a real danger of over saturating the gambling market as can be seen on the example of Atlantic City. The response to this was that the new casino would boost state’s economy through thousands of new jobs and revenue which according to the law will go to Education Trust Fund. In fact, 20 percent of the total MGM National Harbor revenue from table games will go to the state, 15% of which will fund the Education programs, while 5% will fund local grants.

Another issue of concern is the traffic congestion that would imminently arise due to the vehicle load on the highways which will be doubled as seen by the projections. Around 20,000 people are expected to head via Interstate 95 on daily basis. Local authorities claim that they are aware of this fact and that they will deal with it by sending more police officers to the critical road points and using digital message boards and helicopters.

About MGM Resorts International

MGM Resorts International was founded in 1987 and today it is one of the leading companies in the field of hospitality and entertainment. They operate a number of gaming venues and resorts in Las Vegas, New Jersey, Mississippi and Detroit. After MGM National Harbor they are planning to open another resort in Massachusetts – MGM Springfield. They won the bidding for a license over Hard Rock’s proposal for West Springfield and Mohegan Sun’s proposal for Palmers.

Check it Out

If you live in the area of the MGM casino and do not have any plans for December 8th we would recommend you check out the grand opening. If you have never been to a casino grand opening it really something to experience. Every player is treated with the utmost respect and hospitality as if every player was a whale.

If you are not close to the Maryland, Washington DC area play at any of our recommended USA online casinos. Use any of our listed, reputable online casinos for real money and enjoy the best there is in online slots and casino table games. Be sure to use one of our links to visit the casino of your choice to be sure you are eligible for the best bonuses possible. For more information on any of the casinos we recommend see our full USA casino reviews for all the information you need to pick an online casino which matches best to what you want to play.

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Is It Safe and Legal to Play Online?

October 21, 2016 Category :General Off

UIGEAIf you live in the USA you’ve probably heard about ‘Black Friday’ and all the troubles that came along with it. You hear things like ‘FBI’, ‘shutdown’, ‘illegal’ or ‘UIGEA’ and you wonder what is this all about and whether you can play your usual casino games.

In fact, nothing has really changed. Online gambling and gambling in general, was, is and will forever be an important aspect of the American culture. While we can’t deny that compulsive gambling is a problem at a personal level, this problem is actually a very little problem at the federal level, statistics suggest.

There have been many efforts and years of talk about the subject and more people are confident that it’s only a matter of time until online gambling becomes 100% legal and regulated in the United States. And while this is a ‘game’ for the lawmakers, players want action now, today!

So is it sake and legal to play from the USA? We believe the answer is yes, it is safe and also legal to play casino games online but you do have to do it at the right place.

Not every online casino accepts USA players, so in order to register make sure to use one of our recommended USA online casinos. Also make sure they offer you enough deposit and withdrawal methods that work for you. You don’t want to make a deposit, win some bucks and then not be able to cash that out.

The truth is, there are many online casinos accepting USA players. As long as they are not hosted and/or operated from the USA, it’s OK to play with them. Remember though, not every casino site that claims to accept USA players is 100% safe. It is best for you to check them out and read reviews. Some of the online casinos we strongly recommend to our visitors are Aladdin’s Gold, Las Vegas USA, BetOnline and Lucky Red. All of them accept USA players and it is absolutely safe and legal to register and play. What’s more, they are powered by leading casino software providers in the likes of RTG, Rival or Betsoft which assures high-quality graphics and sounds. They also come with dedicated bonuses for USA players and support payment methods that should work for you.

In the end, remember that even though online gambling was banned in 2006, there is no law in the United States at the federal level that prohibits online gambling. It is illegal to wager on a server located in the USA or advertise online gambling in media, but it’s not a problem if you play for yourself at one of the many USA friendly online casinos. At least all the research we have done suggests this. It is important to check your local laws, but nowhere can we or anyone else we have talked to find a law stating it is illegal to play online casino games and slots from the USA.

Banking is the biggest issue facing Americans so be sure to see all the USA online casino deposits and methods available. When your ready to cash out some of the most common payment methods for USA players are Cash and Money Transfers, Wires, Checks and even Bitcoin. It is of course up to each individual to decide what’s best for them. But things are quite safe for the millions of Americans that gamble online and this is not a question to worry about!

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